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T E R M S O F S E R V I C E

The following sets out the terms and conditions on which Keepsake Bespoke Concepts Pte. Ltd. (UEN No. 201901149R) ("we", "us" or "our" as the context permits) offers you access to and use of our Website (defined below). By visiting, browsing, accessing and using the Website, you are deemed to have read, understood and agreed to be bound by these Terms of Service (as may be updated and amended by us from time to time), including our Privacy Policy at http://keepsakebespoke.com and all other policies that may be published from time to time on the Website by us, which are hereby incorporated by reference. We may modify or revise these Terms of Service at any time in the exercise of our sole discretion, by displaying the amended Terms of Service on the Website. Your use of any part of the Website thereafter following any revision thereto shall constitute your acceptance of the revised Terms of Service. If at any time you do not agree with these Terms of Service (or any revised versions thereof) you should immediately stop accessing and using the Website. 1. Definitions 1.1. Unless otherwise defined herein, capitalised terms used in the Agreement shall be as defined in below and/or Privacy Policy, as applicable: “include” (and its derivatives, such as “including” and “includes”) shall mean to include without limitation. “Merchant” means a third party which makes its products and/or services available for purchase on the Website. “Product” means any product and/or service available for purchase on the Website. “Website” means the website and e-commerce store at http://keepsakebespoke.com (and/or any other URL that we may specify from time to time, and all web pages thereunder), as may be amended or updated by us from time to time, and includes all features, content, services and applications offered by us to you or made available to you by us on or through such website. 2. The Website 2.1. The Website may be accessed by you in any part of the world but Products are only available for purchase by residents of Singapore, and can only be delivered to locations in Singapore. 2.2. We reserve the right to update, change, remove, suspend, disable or restrict access to or discontinue the Website (or any part thereof) or change any features, component or content thereof at any time, for any reason, without notice or liability. We do not guarantee that any specific content, component and/or feature will always be available on the Website. 2.3. You acknowledge and agree that we have no obligation whatsoever to furnish any maintenance and support service with respect to the Website. Notwithstanding the foregoing, you acknowledge and agree that we may need to interrupt or suspend your access to the Website from time to time, for maintenance, technical or other reasons. 2.4. You acknowledge that such interruptions, including planned downtime, routine maintenance and updates, may result in temporary unavailability of our Website. 3. Access and use 3.1. Subject to your agreement to and continuing compliance with these Terms of Service, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Website in accordance with the terms herein. 3.2. You may not do, attempt to do, or permit any third party to do, any of the following: (a) copy, reproduce, modify, adapt, translate, publish, display, distribute, sell, lease or otherwise exploit or use for any commercial or other purposes, the Website (or any content therein); (b) disassemble, decompile, reverse-engineer, create derivative works based on Website or any part thereof, except to the extent that applicable law expressly permits despite this limitation; (c) do anything that would disrupt, alter, destroy, impair, interfere with, overburden or limit the functionality, operation or security of the Website, or interfere with another user’s use and enjoyment thereof; (d) scan or test the vulnerability of any system or network, or breach or circumvent any security or authentication measures; (e) use any linking, deep-linking, mirroring, framing or page-scraping technology, robots, spiders, scripts or other similar processes or technology, to access, allow access to, copy, distribute, display, monitor or enable the mass download or extraction of data from the Website (including “spidering”, “screen scraping”, “database scraping” or harvesting of e-mail addresses).; (f) engage in any fraudulent, unlawful or illegal activity; and/or (g) attempt to gain unauthorised access to the Website, other users’ accounts, user passwords, private or personal information of users of the Website, or private mailing lists on the Website, through password mining or any other means. Any rights not expressly granted herein are reserved. 4. Your Account 4.1. You may browse the Website to a limited extent without registering for an account. However, in order to place orders for or purchase Products on the Website, you will have to sign up for an account with us (“Account”). Your Account is not transferable. 4.2. To use the Website, and in signing up for an Account, you represent, warrant and undertake that: (a) you are eighteen (18) years of age or older and can execute legally binding contracts under applicable law; (b) you have full power and authority to agree to these Terms and undertake the obligations hereunder, which shall be enforceable against you in accordance with its terms; (c) you will only use the Website, and be registered, under your real name, and are not impersonating any other person, operating under an alias or otherwise concealing your identity; and (d) you will not use the Website for any purpose that is unlawful, or in breach of any of your obligations under contractual or fiduciary relationships. 4.3. We are entitled in the exercise of our sole discretion, to refuse to offer access to or use of the Website to any person or entity, refuse any Account application, and/or to change the eligibility criteria for registration at any time, for any reason and without notice to you. 4.4. You will be prompted to create a unique login username and password (“Login Credentials”) when you sign up for an Account. You are responsible for safeguarding your Login Credentials and keeping them confidential, and you shall be solely and fully liable for any disclosure or unauthorised use thereof. You must not share your Login Credentials with anyone else or allow anyone else to access or use the Website using your Login Credentials. You acknowledge that if you lose control of your Login Credentials, you may lose substantial control over your Personal Data. 4.5. Any use of and/or access to the Website referable to your Login Credentials shall be deemed to be use of and/or access to the Website by you. All information, instructions, communications, orders or messages received by us via the Website and referable to you or your Login Credentials, shall be deemed to be transmitted or validly issued by you, and we and our third party service providers shall be under no obligation to verify the authenticity or accuracy thereof, but be entitled to act upon, rely on and/or hold you solely responsible and liable in respect thereof. 4.6. We shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the unauthorised, wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorised use(s) of your Account, or unauthorised disclosure of your Login Credentials, please promptly notify us using our contact details at Clause 8.11. 4.7. When you sign up for an Account, you will be asked to provide us with certain information (including Personal Data, which will be collected, used and stored in accordance with our Privacy Policy at http://keepsakebespoke.com. You represent that all the information you provide to us at registration and/or at any time: (a) is true, accurate, current and complete, and that you will promptly update such information on your Account to ensure that it remains so at all times; and (b) is owned by you, and/or that you have the right to use and disclose the same, and allow us to do so in accordance with our Privacy Policy. 4.8. You acknowledge that your phone number and email address are essential in order for us to be able to contact you and supply you with important information (such as order confirmations, delivery timings and changes to the Website). By registering an Account with us, you accept that your phone number email address may be used to supply you with such information through SMS and email respectively. 5. Sale and Purchase of Products 5.1. All purchases and sales of Products (whether from us or our Merchants) shall be subject to the Terms of Sale at http://keepsakebespoke.com. 6. Promotions and Vouchers 6.1. We may from time to time offer discounts or run promotions, contests, surveys, privileges, events and other programmes (“Promotions”). Promotions shall be effective only for the applicable promotional period and on a “while stocks last” basis (where applicable), and shall be subject to additional terms and conditions. 6.2. The use of credits, vouchers, coupons and codes (“Vouchers”) are subject to the additional terms notified to you on the Website or email where the Voucher was offered. 6.3. Our decision on all matters relating to Promotions, Vouchers and other rewards and privileges is final and binding. We reserve the right to discontinue any Promotion or Voucher at any time without notice. 7. Intellectual Property Rights 7.1. The Website is owned, operated and maintained by us. You acknowledge and agree that all Intellectual Property Rights in the Website (including its data, text, content, design, compilations, and its “look”, “feel”, “appearance” and “graphic function”), belong to us and/or our licensors, and we reserve and retain all rights in the same. “Intellectual Property Rights” means all intellectual property rights, whether registered or not, including rights in trade marks, service marks, trade dress, business names, domain names, inventions, patents, designs, databases, copyrights, confidential information, know-how, trade secrets, rights in goodwill or to sue for passing-off, unfair competition rights, moral rights and all rights of whatever nature in computer programs, firmware and micro-code and includes all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world. 7.2. Permission is granted to electronically copy and print hard copy portions of content from the Website only where a ‘print’ or ‘download’ option or function for the same is made available by us. Any other use, including the reproduction, modification, distribution, display or transmission of the content of the Website is strictly prohibited. You acknowledge that we and/or our licensors remain the owners of such material and that you do not acquire any of those ownership rights by downloading or printing copyrighted material. 7.3. The Website contains trademarks, tradenames, trade dress, service marks, domain names or other indicia of ownership (“Marks”) owned by us or other third parties. No right, property, licence, permission or interest of any kind in or to the Marks is or is intended to be given or transferred to or acquired by you pursuant or under these Terms of Service. You shall not copy, reproduce, display or use in any manner any of the Marks (including in any advertising or publicity or as a hyperlink, or register as a domain name a similar or identical name), without our express written permission. 8. Submissions 8.1. You may submit comments, feedback, suggestions and other content or information to us (collectively, “Submissions”) provided such Submissions do not violate the law nor anyone's rights (including infringing any intellectual property rights or breaching a contract) nor consist of or contain software viruses, solicitation or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of a Submission. We reserve the right (but not the obligation) to review, remove or edit any Submission. 8.2. If you choose to make a Submission, you agree that these shall not be considered confidential to you, and we are free to use the same without any restriction or compensation to you (subject to the Privacy Policy). Without prejudice to the foregoing, you hereby grant us a worldwide, royalty-free, non-exclusive, perpetual, sub-licensable and irrevocable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Submissions that you provide or publish through or in relation to the Website or Website, for any purpose as we may require in our sole discretion. You warrant and represent that you own all of the rights to your Submission and that its use thereof by us as in accordance with these Terms of Service will not infringe the rights of any third party. 9. Disclaimers and Limitations 9.1. The Website is provided to you “as is”, “as available”, without any warranty of any kind, and we hereby disclaim to the maximum extent permitted under applicable law all warranties and conditions in relation thereto (whether express, implied or statutory) including any implied warranty or condition of merchantability or satisfactory quality, fitness for a particular purpose, compliance with any description or any implied warranty arising from course of performance, course of dealing, usage of trade or otherwise. Without limiting the foregoing, we make no representation or warranty: (a) that the Website will be uninterrupted, error-free or virus-free, or that bugs and defects therein will be corrected; (b) that the use of the Website , or any material downloaded or other obtained through use of the Website will not damage or affect the functionality or performance of the device on which it is downloaded; (c) the use of the Website or that the use of any functionality or feature of the Website will be lawful, non-infringing, or not in breach of contractual obligations, and you agree that you have full and sole responsibility for ensuring the same; (d) that the transmission of your information (including Personal Data) through the Website will be entirely secure; and/or (e) as to the correctness, accuracy, completeness, reliability, safety, timeliness, quality, suitability or availability of the Website. 9.2. You acknowledge and agree that the entire risk arising out of your use of the Website, and the purchase and use of Products, remains solely with you, to the maximum extent permitted by law. 9.3. By using the Website, you acknowledge and agree that internet transmissions are never completely private or secure, and that it is possible that the data on the Website can be mistakenly released, lost, hacked or accessed by unauthorised users. You understand that any information you upload or send using the Website or make available to us through the Website may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted. You further acknowledge that operation of and access to our Website may be interrupted or interfered with as a result of technical errors or issues or other factors outside of our control. 9.4. To the fullest extent permissible under law, we hereby disclaim all liability to you or any third party for any direct, indirect, incidental, special, consequential or exemplary damages, whether foreseeable or not, under contract or tort, including damages for loss of profits, loss of business, revenue, use, data, money, goodwill, reputation or other economic advantage, personal injury or property damage, even if we are aware of or have been advised of the possibility of the same, arising out of or in connection with your use of, or the inability to use, the Website or any sale, purchase and use of the Products, including: (a) your failure to keep your Login Credentials secure or confidential; (b) your breach of these Terms of Service or any Terms of Sale; (c) unauthorized access to your Account or alteration of your transmissions or data; and/or (d) acts, omissions, fraud, default, negligence, representations or statements of any third party (including any Merchant). 9.5. To the maximum extent permitted by law, in the event that we are liable for damages despite the provisions in these Terms of Service, you agree that no action or claim, whatever its form, may be brought by you against us or our Indemnitees more than one (1) year after the event which gave rise to your action or claim arose, and further, that our aggregate liability to you, if any, under any and all causes of action, in relation to: (a) any order, sale or delivery of any Product by us or any Merchant under these Terms of Service and the Terms of Sale, shall not exceed the price paid by you for the Product giving rise to such claims; and (b) in all other cases, shall not exceed Singapore Dollars Ten (S$10.00). 9.6. You agree that the above exclusions and limitations of liability enable our products and services to be provided at either lower costs or reasonable costs to you. 10. Linked Websites 10.1. We may provide links, plug-ins, widgets or other connections to other websites (“Linked Websites”) that may be of relevance and interest to users. Some of these third party websites may be co-branded with our name/logo or our affiliated entity's name/logo, even though they are not operated or maintained by us. The Website may also carry advertisements from other companies. When you click on links to third-party websites on our Website, you may leave our Website. We have no control over, and are not responsible for the content on or obtained through the Linked Websites or for any damage you may incur from using or accessing the Linked Websites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Websites) or the availability, accuracy or reliability of any of the Linked Websites. The inclusion of an advertisement of, or link or accessibility to, a Linked Website, does not imply endorsement of the same by us. You hereby agree to assume all risk arising from the use of the Linked Websites and hereby irrevocably waive any claim against us with respect to the Linked Websites. We do not guarantee any of the Linked Websites, and expressly disclaim all liabilities and responsibilities arising in relation to any Linked Websites. 10.2. For the avoidance of doubt, our Privacy Policy does not cover the collection and use of personal data by third parties through Linked Websites or any other applications and services that we do not own or control, and we are not responsible for the privacy practices of these websites, applications and services. 11. Suspension and Termination 11.1. You agree that we have the right in our sole and absolute discretion and without prior notice or liability, to deactivate, delete, suspend or terminate your Account (including to remove or delete all related information and files in your Account) and/or restrict, suspend or terminate your access to any part of the Website without assigning any reason. 11.2. Without prejudice to the generality of the above, where we suspect that (i) you have committed a breach of this Agreement or any law; or (ii) there is any fraudulent or illegal activity on your Account or in connection with your use of the Website, or (iii) any information you have provided us untrue, inaccurate, not current or incomplete, we shall be entitled to take such action as we may deem appropriate without prejudice to our other rights and remedies under this Agreement or at law (including suspending, terminating or updating your Account, cancelling your orders, correcting inaccurate information you have provided us) without any liability to you or obligation to provide you with any refund. 11.3. Without prejudice to the generality of the above, we reserve the right to deactivate your Account if it has been inactive for a period of ten (10) years or more (or such other time period as may be determined by us without notice to you). 11.4. You may request for the termination of your Account with us at any time by contacting us at our contact details in Clause 13.12. 11.5. Any termination of your Account (howsoever occasioned) shall not affect any of our accrued rights or liabilities of nor shall it affect the coming into force or the continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force on or after such termination. 12. Indemnity 12.1. You shall fully indemnify and hold harmless, Keepsake Bespoke Boxes, its subsidiaries, related companies, officers, directors, employees, partners, agents and successors (“Indemnitees”) from and against any and all damages, awards, expenses, losses, claims, actions, liabilities, penalties, costs and/or demands (including statutory liability and liability to third parties, economic loss, accounting fees, and court and legal costs assessed on a solicitor-client basis), due to or arising out of, whether directly or indirectly, from: (a) your act, omission, negligence, wilful default, mistake, misconduct, dishonesty or fraud; (b) your breach of these Terms of Service or the Terms of Sale; (c) any use of your Account referable to your Login Credentials; (d) any breach or violation of any applicable laws or rights of any party; (e) your access and/or use of the Website and Products other than in accordance with these Terms of Service and/or our instructions; and/or (f) your instructions, and/or our acting in good faith and taking or refusing to take action based thereon. 13. General Terms 13.1. Governing law. Notwithstanding that the Website may be accessed from all countries around the world, and that each of these countries may have differing laws, by accessing and/or using our Website, you agree that these Terms of Service and all matters relating to your access and use of the Website (without regard to the conflicts of laws principles thereof) shall be subject to, governed by and construed in accordance with the laws of Singapore. 13.2. Dispute resolution. You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts for the purposes of any legal action or proceedings (including any summons, motion or petition, and any application to court for injunctive, equitable and other relief) brought by us or our Indemnitees against you. You also expressly agree that any Indemnitee shall be entitled at its election (and with KBC’s consent) to refer any claim not exceeding S$30,000 (or the highest limit prescribed by law) to the State Courts’ Small Claims Tribunal. You agree at our request to execute all documents (including executing where applicable a Memorandum of Consent) and to perform all acts necessary to enable such dispute to be referred to the Small Claims Tribunal at our election. 13.3. Arbitration. Subject to Clause 13.2 above, you hereby agree that any dispute, controversy or claim that you may bring against us or any of our Indemnitees arising out of or in connection with this Agreement, including any question you may raise regarding its existence, validity, breach or termination, shall be referred to and finally resolved by arbitration in Singapore at the Singapore International Arbitration Centre ("SIAC") or at such other venue in Singapore as the parties may agree in writing in accordance with the SIAC Rules. In relation to such arbitration: (a) the law of the arbitration shall be the Singapore International Arbitration Act (Cap. 143A); (b) a tribunal shall consist of a single arbitrator to be appointed by the Chairman of the Singapore International Arbitration Centre; (c) the language of the arbitration shall be English; (d) the parties hereto undertake to keep the arbitration proceedings and all information, pleadings, documents, evidence and all matters relating thereto confidential; and (e) no arbitration will be combined with another without the prior written consent of all parties to all affected arbitrations. 13.4. Severability. If any provision of these Terms of Service is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these Terms of Service shall continue in force save that such provision shall be deemed to be deleted. 13.5. Force majeure. We shall not be liable for any failure or delay in the performance of our obligations or the operation of the Website or any unavailability thereof that is due, in whole or in part, directly or indirectly to an event, circumstance or failure which is beyond our reasonable control including (i) acts of God, nature, court or government; (ii) strikes, lockouts, industrial action or labour disputes; (iii) riots, civil unrest, war or threat of war, criminal or terrorist acts; (iv) epidemic, quarantine restrictions; (v) disruption to supply lines, and general failure or impossibility of the use of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or political interference with the normal operations of any party; (vi) utility failures, power outages, failure or interruption in public or private telecommunication networks, communications channels or information systems used in the provision of the Website; (vii) acts or omissions of the provider of telephone data communication lines, or any third party service provider or party for whom we are not responsible; (viii) delay, failure or interruption in, or unavailability of, third party service and Linked Websites; and (ix) viruses, other malicious computer codes or the hacking by any party of the Website, third party service or Linked Websites. 13.6. Assignment. We may transfer our rights and obligations under these Terms of Service to another party without notice to you. You may not transfer any of your rights or obligations under these Terms of Service to another party. 13.7. Waiver. Failure or neglect by us to enforce at any time any of the provisions in these Terms of Service shall not be construed or deemed to be a waiver of our rights hereunder, nor in any way affect the validity of the whole or any part of these Terms of Service or prejudice our right to take subsequent action. No waiver of any rights or remedies by us shall be effective unless made in writing and signed by our authorised representative. 13.8. Relationship. Nothing in these Terms of Service shall constitute or be deemed to constitute an agency, partnership or joint venture between us and you and neither party shall have any authority to bind the other in any way. 13.9. Third party rights. Save for the Indemnitees, a person or entity who is not a party to the agreement formed by these Terms of Service shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any term herein, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. 13.10. Notices to you. You agree that we may provide notices to you by posting it on the Website or emailing it to the email address in your Account, or mailing it to the street address listed in your Account. Such notice shall be deemed to be received by you within twenty-four (24) hours of the time it is posted to the Website or emailed to you unless we receive notice that the email was not delivered, or three (3) business days after it is sent by postal mail. 13.11. Entire Agreement. You shall comply with all operating rules, policies and procedures that may be published by us from time to time on the Website (collectively “Policies”). Without limiting the foregoing, the following Policies are incorporated into these Terms of Service by reference: (a) Privacy Policy at https://www.keepsakebespoke.com/privacy-policy-terms-of-service (b) FAQ at https://keepsakebespoke.com/faq In the event of any conflict or inconsistency between these Terms of Service and the Policies, these Terms of Service shall prevail. Together with the Policies, these Terms of Service set forth the entire understanding between you and us with respect to the Website. 13.12. Notices. Unless otherwise stated in this Agreement, notices to us must be emailed to us at hello@keepsakebespoke.com or sent to our address at 531A Upper Cross Street, #04-95 Hong Lim Complex, Singapore 051531. If you have any questions on these Terms of Service, please contact us by emailing us at hello@keepsakebespoke.com. Effective date: 20th April 2019 Last updated: 20th April 2019

Get Back to Gifting

P R I V A C Y P O L I C Y

This privacy policy (“Privacy Policy”) explains to you how Keepsake Bespoke Concepts Pte. Ltd. (UEN: 201901149R), a company duly incorporated in Singapore (“we”, “us” or “our” as the context permits) manages your Personal Data. Please read through this Privacy Policy carefully so that you know and understand the purposes for which we collect, use and disclose your Personal Data. By visiting, browsing, accessing or using the Website (including placing orders for and/or purchasing Products from the Website), you consent to us collecting, using, disclosing, retaining and processing your data in accordance with this Privacy Policy. If you do not agree to any of the terms in this Privacy Policy, you must not access or use the Website. In this Privacy Policy, “include” (and its derivatives, such as “including” and “includes”) means to include without limitation and every occurrence of this term shall be construed as defined aforesaid, whether or not capitalised. Unless otherwise defined, capitalised terms used in this Privacy Policy have the same meanings given to them in our Terms of Service at https://www.keepsakebespoke.com/privacy-policy-terms-of-service. We reserve the right, at our sole discretion, to change, modify or otherwise alter this Privacy Policy at any time. Should you have any questions regarding this Privacy Policy, please contact us using the contact information listed at the end of this Privacy Policy. This Privacy Policy covers our collection, use, disclosure, retention and processing of your information through the Website. Unless otherwise provided herein, it does not cover any collection, use, disclosure, retention or processing by third parties of your information or personal data through the Website, or through websites, software, products or services that we do not control or own, or through any third party applications, features or services made available via the Website. This Privacy Policy does not address and we are not responsible for, the privacy practices of websites operated by third parties, whether they are linked to or otherwise accessible from the Website. 1. INFORMATION WE COLLECT 1.1. Personal Data We may collect, use, disclose, retain and process Personal Data from you and any devices (including mobile devices) you may use whenever you access and/or use the Website, register for an Account with us, update or add information to your Account, place orders for and/or purchase Products, make Submissions in relation to the Website and/or any Product, or when you otherwise correspond with us regarding the Website and/or any Product. “Personal Data” means data, whether true or not, about a person who can be identified: (a) from that data; or (b) from that data in combination with other information to which we have or are likely to have access, which may include: (a) your name, gender, photo, email address, physical address, country of residence, contact number, date of birth, calendar information; (b) information sent to us by Third Party Services; (c) information regarding your use of the Website; and/or (d) information you transmit or receive using the Website and which identifies you or another person. However, Personal Data does not include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise. We generally do not collect your Personal Data unless: (a) it is provided to us voluntarily by you, you have been notified of the purposes for which it is collected and provided your consent to its collection, use, disclosure, retention or processing for such purposes (by virtue of this Privacy Policy or a separate consent process); (b) it is provided to us voluntarily by you for a purpose, and it is reasonable in the circumstances that you are deemed to have consented to our collection, use, disclosure, retention or processing of that Personal Data for that purpose; and/or (c) collection, use, disclosure, retention or processing of Personal Data without consent is permitted or required by the applicable laws. 1.2. Collection and use of Personal Data You agree that we can collect, use, retain and process Personal Data and such other information or data as you may provide or make available to us (through the Website or otherwise) in the manner as described in this Privacy Policy and for purposes which include: (a) setting up your Account; (b) processing, recording, monitoring and fulfilling your orders; (c) identifying, facilitating and enabling the collection and/or delivery of your orders; (d) communicating with you about your Account and/or our Products, including to confirm and update you on the status of your orders; (e) enabling Merchants to communicate with or contact you (or the recipient to whom you indicate that the Products are to be delivered) directly regarding your orders; (f) identifying you to the recipient to whom you indicate that the Products are to be delivered; (g) delivering messages together with your orders, where you have requested this; (h) obtaining customer feedback; (i) providing you with the use of, improving, identifying and/or resolving problems with the Website; (j) customising your user experience of the Website; (k) suggesting that you use or take advantage of certain features within the Website; (l) verifying your identity; (m) processing payment or credit transactions, preventing, detecting and investigating fraud and other prohibited activities and facilitating dispute resolution such as chargebacks or refunds; (n) responding to, processing and handling your queries, requests and/or Submissions and/or generally administering and/or managing our relationship with you; (o) sending you marketing material, newsletters, and/or information on our (or selected third parties’) products and services (including updates on our latest promotions and new products and services), including building a profile of you for such purposes, where you have consented to be on our mailing list and/or to receive such marketing material; (p) sending you information on any updates or changes to our terms and conditions, guidelines, policies and/or other administrative information; (q) record management, including updating and backing-up our records; (r) performing internal audit or complying with other internal financial, accounting or other policies; (s) conducting marketing research, data analytics (including user profile and statistical analysis); (t) any other purposes which we notify you of and for which you have provided your Personal Data; (u) transmitting to any unaffiliated third parties (including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad) for the aforementioned purposes; (v) any other incidental business purposes related to or in connection with the above, and/or (w) such as we believe to be necessary or appropriate: (i) in any manner permitted under applicable laws; (ii) for the purpose of complying with applicable laws, regulations, guidelines and codes of conduct (or any request or direction of any public, government and regulatory authorities); (iii) to comply with legal process (including assisting in law enforcement and investigations conducted by any governmental and/or regulatory authority); (iv) to enforce applicable terms and conditions; (v) to allow us to pursue available remedies or limit the damages that we may sustain; (vi) to protect our rights, privacy, safety, property or operations or those of any of our users or affiliates; (vii) to protect the safety or integrity of our Website (including to help prevent spam, abuse, or malicious actors on our Website); (viii) if we reasonably believe that an emergency exists involving immediate danger of death or serious physical injury to any person that requires immediate disclosure of your Personal Data; and/or (ix) to prevent, detect, mitigate and investigate potentially illegal acts, fraud and/or security breaches and to assess and manage risk, including to alert you if fraudulent activities have been detected on your Account. 1.3. Communications. If you send us personal correspondence, such as emails or letters, or if third parties send us correspondence about your activities, we may collect and maintain records of such information into a file specific to you. Personal Data collected by us is stored in our database and may be archived elsewhere. 1.4. Advertisers. We may display targeted advertisements based on Personal Data. Advertisers (including ad serving companies) may assume that people who interact with, view, or click targeted ads meet certain targeting criteria, such as relating to age and geographic location. We do not provide any Personal Data to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will assume that you meet the targeting criteria used to display the ad. 1.5. Personal Data of third parties. Where you supply us with the Personal Data of a third party individual (such as the name, delivery address and contact number of a recipient of Products you order from us), you warrant that you have obtained the consent of such third party individual to the provision of his/her Personal Data to us, and to our collection, use, disclosure to third parties and processing of the same for the purposes of fulfilling your orders, including delivering the Products to him/her. You hereby warrant that you will comply with all applicable laws (including applicable data privacy and confidentiality laws) in relation to the collection, use, disclosure and processing of such Personal Data. For your information, we retain the Personal Data of recipients for such period as is reasonably necessary to fulfil your orders, deliver the Products and enable us to provide you confirmation that the Product has been delivered to the intended recipient. 1.6. Non-Personal Data When you access or use the Website, we may collect, use, disclose, retain and process (or our systems may automatically collect, use, disclose, retain and process) directly or through Third Party Services: (a) log data, including your unique user device number, the IP address of your computer or device, information about your computer or mobile internet browser type and operating system, the dates and times of your use of the Website, the number and frequency of visitors to or the Website, the URL that you just came from and the URL you next go to (whether these URLs are on Website or not); (b) session and usage data about your use of the Website, including connection and service-related data such as information relating to the connection request, server communication and data sharing, network measurements, quality of service and date, time and location of usage; and/or (c) aggregate information about the use of the Website (which may contain log data and session and usage data) in respect of a group or category of services or users but which contains no personally identifiable information about the users, (collectively “Non-Personal Data”). For the avoidance of doubt, “Non-Personal Data” is information that does not identify you or any other individual and does not include Personal Data. 1.7. Collection and Use of Non-Personal Data We may use Non-Personal Data for any purpose, including: (a) for our own internal business purposes; (b) to measure traffic patterns; (c) for the purpose of system administration; (d) to enable us to analyse, research and track usage of the Website including conducting internal research on user demographics, interests, behaviour and trends among our users; (e) to provide, improve and modify the Website; (f) to improve our algorithms, measure service usage, publish summaries online or offline, develop new features such as recognising popular activity routes, areas and places; (g) to enable us to improve on the Website; and/or (h) for promotion and marketing purposes. 2. COLLECTION AND USE OF DATA BY THIRD PARTY SERVICES 2.1. Collection of data by third parties. You acknowledge that we or third party applications or services which interface with or support the Website (“Third Party Services”) may collect, use, disclose, retain and process data (including your Personal Data and Non-Personal Data) when you access or use the Website, and you consent to such collection, use, disclosure, retention and processing by us or the relevant Third Party Services, including in the manner as set out in this Clause 2. 2.2. Sharing of data with third parties. We may disclose your Personal Data and Non-Personal Data in the ordinary course of our business to certain third parties approved by us (which may or may not be in Singapore), to use on our behalf or otherwise but only to the extent that this is necessary for them to perform their services for us, including: (a) to our related companies (if any); (b) to our affiliates, agents, service partners, subcontractors and third party providers, to facilitate or enable our provision of services to you and the development, support, maintenance and operation of the Website; (c) to our lawyers, auditors and professional advisors; (d) to our third party service providers (including the third parties identified in Clause 2.3) who provide services such as marketing, logistics, storage, website hosting, web design, maintenance, database hosting, data analysis, payment processing, order fulfilment, infrastructure provision, IT services, customer service, email service, email delivery services, credit card processing, auditing services and other similar services, or to which we may outsource one or more aspects of our business, but only to the extent necessary for them to carry out their services for us; (e) to identify you to the recipient to whom you indicate that the Products are to be delivered; (f) to a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); (g) to our partners and investors or potential partners and investors and other parties with a view to a potential business partnership, collaboration, joint venture or otherwise in furtherance of our business; (h) to an acquirer of our business or assets or any part thereof; and/or (i) for any of the purposes for which your Personal Data may be used by us as set out in this Privacy Policy including under Clause 1.2 above. 2.3. You acknowledge that links to the privacy policies of the Third Party Services are provided herein for your convenience only and may not be current or updated. You agree to refer to the respective websites of the Third Party Services for up to date information on how they collect, use, disclose, retain and process your Personal Data. 2.4. From time to time, we may collaborate with other third parties to organise joint marketing and promotional campaigns, offers or contests, and may require disclosure of your information to such third parties. For example, where a Promotion is specially offered to customers of our third party partner, we may share your information with that partner to the extent relevant to such Promotion. In some cases, you may not be able to enjoy the Promotion, offer or participate in the contest, unless you consent to disclosure to our partner of your information. 3. COOKIES We may collect data by way of “cookies” when you access or use our Website. A cookie is a small data file stored on your computer’s or device’s hard drive. We use cookies to help us improve the quality of access to and use of the Website, and to provide a more tailored and user-friendly service to our visitors and users. For example, we use cookies to store user preferences, track user trends and obtain information on how and when pages in the Website are visited and by how many people. This information allows us to better administer the Website and make the advertisements and content you see more relevant to you. Cookies also help you complete tasks on the Website without having to re-enter information when browsing from one page to another or when visiting our website later. For example, cookies enable you to enter your Login Credentials and checkout information less frequently, and help us to retrieve products in your shopping cart between visits, from our servers. Each time you visit our Website from the same computer or device, the cookie will be retrieved from your computer or device, enabling our Website to recognise your computer or device as having previously visited our Website and thereby increase the functionality of our Website on your computer or device. Our cookies cannot be used to get data from your hard drive, to get your email address or any other data that can be traced to you personally. You can choose to accept or decline cookies. Most web browsers and devices automatically accept cookies, but you can usually modify your browser or device settings to decline cookies, delete installed cookies or to notify you when you receive a cookie. Doing so may limit the functionality we can provide you when you visit our Website. 4. SECURITY
 We use commercially reasonable physical, administrative, technical and electronic measures and safeguards to protect your information from unauthorised access. Please be aware that no security measures that we take to protect your information is absolutely guaranteed to avoid unauthorised access or use of your Personal Data or is impenetrable. We hereby disclaim all liability for the security of your Personal Data, which may be compromised by unauthorised entry, use or disclosure, hardware or software failure and other factors. You are solely responsible for protecting your Login Credentials, as well as usernames and passwords that are used to access any Third Party Service, against unauthorised access and use and for all actions taken with such usernames and passwords. You acknowledge that if you lose control of your usernames and passwords, you may lose substantial control over your Personal Data and be potentially subject to legally binding actions taken on your behalf by an unauthorised user. If any of your usernames and passwords have been compromised for any reason, you should immediately change the same. You should also sign off once you have finished using a shared computer. 5. RETENTION PERIOD
 We will retain your Personal Data (including Personal Data from closed accounts) for as long as is required to satisfy legal, regulatory, accounting or other business requirements or as we deem necessary and relevant to protect our reasonable interests and/or to fulfil the purposes outlined in this Privacy Policy (unless a longer retention period is required by law). Your Personal Data may or may not be encrypted while stored or archived by us. 6. CHANGES TO THE PRIVACY POLICY 6.1. We may modify or revise this Privacy Policy from time to time in the exercise of our sole discretion, with or without notice to you, and you agree to be bound by all such modifications or revisions. We may (but shall not be obliged to) notify you of changes to this Privacy Policy by: (a) displaying the new terms on-screen when you next use the Website; (b) sending you an email; or (c) any combination of the foregoing. Notwithstanding the foregoing, you agree that you are responsible for periodically reviewing the Privacy Policy for any changes and keeping yourself informed of the most up-to-date version of this Privacy Policy, at https://www.keepsakebespoke.com/j/privacy. 6.2. If you do not agree to any modification or revision to this Privacy Policy, you are to stop using the Website immediately. Your continued use of the Website after a change or update has been made will constitute your assent to and acceptance of the revised Privacy Policy. 7. LEGAL AGE We do not knowingly collect or solicit Personal Data from those below the age of eighteen (18), or knowingly allow such persons to register an account with us. The Website is not intended for use by persons under eighteen (18) years of age. If you are under eighteen (18) years of age, please do not attempt to register for an Account and/or use the Website, or send us any Personal Data about yourself. 8. ACCESSING/UPDATING YOUR PERSONAL DATA If you wish to access, correct or update your Personal Data, you may do so by accessing your Account settings through the Website. We may maintain a copy of the unrevised information in our records. 9. CLOSING YOUR ACCOUNT WITH US If you wish to delete your account, please contact us by email at hello@keepsakebespoke.com. Some information may remain in our private records after deletion of your account. We may use any aggregated data derived from or incorporating your Personal Data after you delete your account, but not in a manner that would identify you personally unless permitted by law. 10. CONTACTING US / REPORTING VIOLATIONS Please contact our Data Protection Officer by email in writing at hello@keepsakebespoke.com providing your name, contact number and email address, if: (a) you have any questions or feedback relating to your Personal Data or this Privacy Policy, or if you wish to report any violations or abuse of the Website; (b) you wish to retrieve historical data; and/or (c) you would like to review, correct, update, suppress, delete or otherwise limit our use or disclosure of your Personal Data that has been previously provided to us. In your request relating to (a), (b) and (c) above, please make clear (where applicable) what information you would like to have changed, or what records you wish to retrieve, and/or otherwise let us know what limitations you would like to put on our use of your Personal Data. We will try to comply with your request as soon as and to the extent reasonably practicable, and in accordance with applicable law. You agree that where you submit a request relating to (b), that we may charge you a fee to cover the cost of verifying your request and identity, and locating, retrieving, collating, copying and forwarding any records so requested. You acknowledge that we will not be able to remove your Personal Data from the database of any other users with whom you have shared such information or from the databases of third parties which you previously authorised us to share such information with. We may also not be in a position to continue to provide our services to you if you withdraw your consent to us collecting, using, disclosing, retaining or processing your Personal Data for certain purposes. If you do not wish to receive email, SMSes or other communications from us, you can unsubscribe from such communications by using the unsubscribe facility that may be provided with such SMS, email or communication, or contact us at hello@keepsakebespokeboxes.com or during our operating hours (weekdays from 9am – 6pm) at +65 9759 7625. Please note that if you do opt out of receiving marketing-related communications from us, we may still send you important administrative messages and that you cannot opt out of receiving such administrative or other important messages. Notwithstanding that you may have opted out of communications, or your Account with us has been deleted, and/or you have removed payment details from your Account, you acknowledge that your payment history, Login Credentials and other information (including Personal Data) may remain in our system including for the purpose of complying with relevant laws. This Privacy Policy shall be governed by and construed in accordance with Singapore law. Effective date: 23 July 2019 Last updated: 23 July 2019

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T E R M S O F S A L E

These terms and conditions relate specifically to your purchase of Products from the Website, and forms part of, and is incorporated into, every contract of sale and purchase of a Product that is concluded between you and us, and/or between you and the relevant Merchant (as the case may be). Unless otherwise defined, capitalised terms used herein shall bear the meanings given to them under the Terms of Service. 1. Products sold on the Website 1.1. Product details. You acknowledge and agree that Product pictures and information on the Website are provided to help you recognise the Products, but due to packaging or product redesign and improvements or production variations, these may not reflect exactly the Product you will receive. We reserve the right to amend the details of the Products on the Website at any time without giving any reason or prior notice. 1.2. Product prices. Prices of the Products and any related charges and taxes (including delivery charges, goods and service tax, sales taxes and/or other taxes), will be notified to you at checkout. Our prices may change from time to time, and any promotional discounts or offers may also be withdrawn at any time without notice. 1.3. Products sold by Merchants. You acknowledge that some Products on the Website are offered, made available and sold to you by Merchants and not by us. Where a Product is sold by a Merchant, this will be indicated on the Website, at checkout or during the ordering and invoicing process. 2. Placing Orders 2.1. Offer. You may place an order for a Product by following the instructions on the Website. An order placed by you through the Website shall be deemed to be an offer made by you to purchase the selected Product(s) in the quantities set out in your order and for the price (and other charges and taxes, including delivery charges and GST, if applicable) notified to you at checkout. You shall be responsible for ensuring the accuracy of your order. All orders will be deemed to be irrevocable and unconditional upon transmission through the Website and we shall be entitled (but not obliged) to process such order(s) upon receipt, without further reference to you. You cannot cancel an order (or part of an order) once it has been submitted. 2.2. Age restrictions. Some Products on the Website may be age-restricted and/or intended/recommended for and/or should only be purchased by persons who are above the specified age. If your order includes any age-restricted product, you warrant that you are not under the specified age and that you are legally entitled to purchase such product. You shall ensure that no other person uses your account to purchase age-restricted items. 2.3. Order processing. By placing an order, you authorise us to transmit information about you and your order to relevant third parties to the extent necessary to process your order and provide the purchased Product to you (including verification checks to authenticate your identity, validate your credit/debit card, conducting checks to protect you and us from fraud, and/or enable us to arrange for delivery of your order), subject to our Privacy Policy. We may at any time at our discretion and without giving any reason: (a) require you to identify yourself by alternative means, or require your order to be confirmed through alternative means (including in writing given in person or by electronic mail); and/or (b) decline to process your order at any time without giving any reason or prior notice, including to, (without incurring any responsibility for loss, liability or expense arising out of so declining to process) refrain from processing promptly any order in order to verify the authenticity thereof or decline to process an order where it is ambiguous or incomplete. We will cancel your order if we are unable to accept your order within fourteen (14) days, with the exception of Products that have not yet been released for sale and for which we are accepting pre-orders. 2.4. Acceptance. All orders are subject to our acceptance. We reserve the right to accept, reject or cancel your order for any reason (including if the requested Product is unavailable, if there is an error in the price or the description or an error in your order). Receipt of, or processing of payment for, an order shall not in itself constitute acceptance of the order by us. If we reject your order, we will endeavour to notify you either at the time you submit the order or within a reasonable time thereafter. 3. Payments 3.1. You must pay for your Accepted Order(s) only via payment methods which are accepted by us and/or our payment processor from time to time (which are subject to change without notice to you). All credit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your credit card refuses to authorise payment, we will not be liable for any delay in delivery or non-delivery of the Products to you. 3.2. All credit card transactions on this Website are processed using a third party payment gateway. You will be responsible for complying with any terms and conditions and charges imposed by such third party service providers in connection with services they provide to facilitate your online payments. We shall not be responsible for any damage, injury or loss sustained by you or any other party caused by or in connection with your use of these third party payment processing services through our Website (including any errant or invalid transactions, or unprocessed transactions due to a network communication error, or any other reason). You agree that we are not responsible for missed payments, fraud, unavailability or hacking of our third party payment processors, or any other issues related to payments. 4. Sales Contract. 4.1. Each order for a Product that we accept (whether on our own behalf or as agents for Merchants) (i.e. “Accepted Order”) shall constitute a separate binding contract between you and us, or if the Product is sold by a Merchant, between you and the Merchant, for the supply of such Product, upon these Terms of Sale. You acknowledge that unless you receive a notice from us accepting your order, we shall not be party to any legally binding agreements or promises made between you and us for the sale or other dealings with the Product(s). 4.2. You agree that when you purchase Products from a Merchant, you are entering into a direct binding contractual relationship with such Merchant in respect thereof, and that these Terms of Sale shall apply to such binding contract between you and the Merchant, mutatis mutandis. You further acknowledge that we conclude and process such sales to you on behalf of such Merchants only as their sales and fulfilment agents and not in our own capacity. You therefore agree that we shall have no liability of any kind to you or any other party with respect to Products sold to you by Merchants, and that you shall look solely to the relevant Merchants for any claims related thereto. 5. Delivery 5.1. You may choose to have the Product delivered to a specified address, or to collect it from the self-collection point(s) designated by us, by indicating your option in your order. 5.2. If you choose to have the Product delivered: (a) Delivery will be made to the address you specify in your order. (b) You acknowledge that delivery of Products is subject to availability of the Products from our usual source of supply. We will make every reasonable effort to deliver the Product to you within the delivery timeframe notified to you, but you acknowledge and agree that such delivery timeframes given are estimates only and that we shall not be liable for any loss or damage directly or indirectly arising from any delay or failure to deliver within the estimated delivery time frame. (c) You acknowledge that while the availability information on our Website is updated regularly, it is possible that in some instances a Product may become unavailable between updates, and that we may have to delay delivery of such Product to you or, in the exercise of our sole discretion, to cancel the purchase of such Product from your Accepted Order (and refund you the price, based on our prevailing refund policy at the time), without liability to you. (d) Products are delivered by our third party logistics providers, and shall be subject to their prevailing rates unless we indicate otherwise. For more information on delivery and delivery rates, please refer to https://www.keepsakebespoke.com/faq. (e) In the event you do not receive the Product by the projected delivery date and provided that you inform us of the same within seven (7) days immediately from such projected delivery date, we will try, to the best of our ability, to locate and deliver the Product. If we do not hear from you within seven (7) days from such projected delivery date, you shall be deemed to have received the Product. (f) All risk in the Product shall pass to you upon delivery or deemed delivery, except that, where delivery is delayed due to a breach of your obligations under the Agreement (including under Section 5.2(h) below), risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss of, damage to or destruction of the Product. (g) If you are not available to take delivery or collection, we or our carrier may leave a notice giving you instructions on either re-delivery or collection from the carrier. (h) If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two (2) weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, we may (without affecting any other right or remedy available to us) do either or both of the following: (i) charge you for any fee and other costs reasonably incurred by us resulting therefrom; or (ii) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Accepted Order, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Accepted Order, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any applicable storage fees). 6. Return and Exchange of Products 6.1. Once a Product has been sold, it cannot be returned or exchanged unless you receive: (a) a product that is entirely different from the Product specified in your Accepted Order; or (b) a damaged Product. 6.2. Any exchange can only be conducted on a one-to-one basis for the same Product as specified in the Accepted Order, subject to our approval and provided you notify us at hello@keepsakebespoke.com of your request for return or exchange within three (3) working days upon receipt of the product, and such request is accompanied by supporting evidence and relevant pictures in jpeg format not exceeding 1MB. 6.3. Products to be exchanged must be in their original packaging, in re-saleable condition and accompanied by a copy of the Accepted Order. We are not obliged to agree to any such return or exchange unless all foregoing conditions in this Section 3 of these Terms of Sales are met to our satisfaction. Should we agree to an exchange, we will courier the replacement Product to your specified address or you may choose to collect it from one of our specified address for self-collection (subject to stock availability). 6.4. In the event the Product you have ordered is out of stock or irreplaceable, we will notify you and exchange it for another item of the same value or offer you a refund of the same value. 7. Product Warranties 7.1. If the supplier, manufacturer, distributor, licensor or publisher (“Supplier”) of a Product has issued or provided a warranty in respect of a Product (“Product Warranty”), then such Product shall be sold to you only with such Product Warranty, and you shall look solely to such party for any claims related to such Product Warranty. The terms of a Product Warranty shall be as set out in the applicable terms and conditions specified by the Supplier in relation thereto, and shall be limited to the warranty period stipulated therein. Please refer to the relevant Product descriptions or Supplier websites for details of the Product Warranty for a specific Product. The warranties and conditions, remedies for breach of warranty or condition, or other terms stated in the Product Warranty are, unless expressly prohibited by applicable mandatory law, in lieu of all other terms, warranties and conditions, whether expressed or implied, statutory or otherwise. 7.2. Except as expressly provided in an applicable Product Warranty (if any), all Products are sold by us (or our Merchants) to you on an “as is”, “as available” basis, without warranty of any kind, and we and our Merchants hereby disclaim to the maximum extent permitted under applicable law all terms, warranties and conditions in relation thereto (whether express, implied or statutory) including any implied warranty or condition of merchantability or satisfactory quality, fitness for a particular purpose, compliance with any description or any implied warranty arising from course of performance, course of dealing, usage of trade or otherwise. 7.3. You acknowledge and warrant that you have not relied on any term, condition, warranty, undertaking, inducement or representation made by or on behalf of us which has not been stated expressly in an Accepted Order or upon any descriptions or illustrations or specifications contained in any document including any catalogues or publicity material produced by us. You also acknowledge and agree that the exclusion of warranties, exclusion of liability and exclusion of remedies in these Terms of Sale allocate risks between the parties and permit us and our Merchants to provide the Products to you at lower fees or prices than we otherwise could and you agree that such exclusions on liability are reasonable. 8. Governing law. You agree that these Terms of Sale and all matters relating to the sale, purchase and use of the Products shall be subject to, governed by and construed in accordance with the laws of Singapore. If you have any questions on these Terms of Sale, please contact us by emailing us at hello@keepsakebespoke.com. Effective date: 23 Jul 2019 Last updated: 23 Jul 2019

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